Recruiting and managing a winning staff in the gelato shop

The course offers a practical method to select, motivate and evaluate a team of employees, turning them into a strategic resource for business success. An ideal course for those who wish to improve their team management.

Video course subtitled in English (original language: Italian).

Contents:

• Selecting the ideal employee
  • Who you have to struggle with to attract the best employees
  • Attractive factors for the ideal employe
  • Where to publish your job ad
  • How to create an effective ad
  • The selection process: from advertisement to interview
• The selection interview
  • The short interview: objectives and strategic questions
  • The in-depth interview: phases, techniques and support sheet
  • How to assess hard skills and soft skills
  • Leadership and the candidate’s growth potential
• The evaluation form
  • Structure and use of the form
  • Analysis of the areas: objectives, tasks, competences and final judgement
  • Practical examples: evaluation of a counter clerk and a gelato maker
• Motivation and incentives
  • The role of incentives in team motivation
  • Types of incentives and their impact
  • How to incentivise the employee to put competences into practice
• Employee evaluation
  • Why evaluation is necessary
  • The evaluation process: steps and tools
  • How to structure follow-up to ensure continuous improvement

Course type:
On-demand theoretical video course.

The participant will receive:
Video course lecture notes.